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Practical Leadership Skills
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Facilitated by:
Frank Ciecierski
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Outline
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1.
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How to Coach and Counsel Employees
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1.1 Skills, Knowledge, Values, and Attitudes
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1.2 Evaluation and Assessment of your Employees
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1.3 Conducting the Coaching/Counseling Sessions
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1.4 Evaluation and Follow-Up
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2.
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How to Creatively Solve Problems
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2.1 A Problem Solving Model
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2.2 Creativity and Innovation
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2.3 Problem Recognition, Labeling, and Characteristics
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3.
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How to Motivate
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3.1 The Classic Concepts
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3.2 The Language of Influence
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3.3 People's Hot Buttons
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4.
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Problem Clinics
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4.1 "Real" Problems Presented by Participants
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4.2 Relevant Details and Identification of the Players
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4.3 The Impact the Problem is Having on Individuals, Groups, and the Hospital
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5.
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How to Build a Successful Team
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5.1 Team Intelligence
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5.2 The Stages of Team Development
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5.3 Goals and Objectives
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5.4 Team Leadership Styles
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5.5 Team Decision Making
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5.6 Empowerment and Rewards
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5.7 Difficult Team Members
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6.
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Skill Choices
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Time and Stress Management
Delegating Effectively
Setting Goals & Articulating a Vision
Managing Conflict
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Oral Presentations
Assertiveness
Setting Goals & Negotiating
Managing Diversity
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