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Management Skills for Supervisors
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Facilitated by:
Frank Ciecierski
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Outline
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1.
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Rapport Building Skills
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1.1 Personality Rapport -Flexibility and Blending
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1.2 Personality Rapport -Flexibility and Blending
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1.3 Psychological Rapport - Learning/Thinking Style
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1.4 Emotional and Intellectual Rapport - Common Ground and Win/Win
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2.
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Supportive Communication
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2.1 Non-Defensive Behavior
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2.2 Coaching and Counseling
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2.3 Probing, Reflecting, Advising, and Deflecting
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3.
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Conflict Management
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3.1 The Five Basic Approaches to Conflict
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3.2 Interpersonal Skills
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3.3 Resolving Conflicts
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4.
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Motivation
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4.1 Motivational Factors Test
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4.2 Maslow's Hierarchy
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5.
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Delegation
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5.1 Delegation Aptitude Survey
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5.2 Eight Degrees and Styles of Delegation
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6.
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Team Building - A Winning Company Team Model
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6.1 Purpose and Goals
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6.2 Composition and Roles
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6.3 Team Performance and Productivity
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7.
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Time and Stress Management
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7.1 The Basics
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7.2 Managing Time and Stress
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