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Leadership Skills
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Facilitated by:
Frank Ciecierski and Jake Schneider
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Outline
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1.
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Where are you?
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1.1 Your Role in the Organization
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1.2 Communications
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1.3 Planning/Organizing Work
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1.4 Quality Improvement
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1.5 Selection/Training of Employees
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2.
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Rapport Building Skills
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2.1 Physical Rapport - Non-Verbal Communication
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2.2 Personality Rapport -Flexibility and Blending
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2.3 Psychological Rapport - Learning/Thinking Style
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2.4 Emotional and Intellectual Rapport - Common Ground and Win/Win
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3.
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Conflict Management
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3.1 The Five Basic Approaches to Conflict
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3.2 Interpersonal Skills
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3.3 Resolving Conflicts
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4.
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Team Building - A Winning Company Team Model
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4.1 Purpose and Goals
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4.2 Composition and Roles
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4.3 Team Performance and Productivity
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5.
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Decision Making
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5.1 Discussion Methods and Problem Solving
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5.2 Problem Solving Style Questionnaire
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5.3 The Fishbone
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6.
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Delegation
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6.1 Delegation Aptitude Survey
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6.2 Eight Degrees and Styles of Delegation
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7.
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Time and Stress Management
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7.1 The Basics
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7.2 Managing Time and Stress
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Click below for more examples of our customized work:
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Problem Solving
Time Management
Stress Management
Interpersonal Skills
Leadership Skills
Power and Influence
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