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Interpersonal Skills
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Facilitated by:
Frank Ciecierski
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Outline
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1.
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Rapport Building Skills
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1.1 Physical Rapport - Non-Verbal Communication
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1.2 Emotional Rapport -Personality Differences
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1.3 Psychological Rapport - Learning/Thinking Style
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1.4 Intellectual Rapport - Common Ground and Win/Win
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2.
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Relationship Strategies
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2.1 Behavioral Types
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2.2 How we Communicate
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2.3 The Golden Rule
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3.
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Supporting, Controlling, Direct, and Indirect Behaviors
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3.1 The Dominant Director
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3.2 The Interacting Socializer
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3.3 The Steady Relator
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3.4 The Cautious Thinker
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4.
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Behavior Under Stress
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4.1 The Workplace Vs. Home
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4.2 Adjustment and Flexibility
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4.3 Resolving Conflicts
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5.
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Difficult People
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5.1 The Behavioral Approach
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5.2 Coping Strategies
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6.
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Transactional Analysis
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6.1 Self Concept
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6.2 Parent, Adult, and Child
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7.
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Your Action Plan
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7.1 Identifying your 20%
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7.2 Knowing Yourself, Knowing Others, and Taking Action
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Click below for more examples of our customized work:
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Problem Solving
Time Management
Stress Management
Interpersonal Skills
Leadership Skills
Power and Influence
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