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Coaching and Counseling
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Facilitated by:
Frank Ciecierski
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Bottom Line Basics
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1.
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Know Yourself (Strengths and Weaknesses); Know Others; and Take Action
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1.1 Physical Rapport and Body Language
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1.2 Emotional Rapport and Personality Style
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1.3 Psychological Rapport and Learning/Thinking Style
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1.4 Intellectual Rapport - Integrating it all
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Skills
Knowledge
Values
Attitudes
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Sensitivity Line
Tolerance of Ambiguity
Locus of Control
Cognitive Style
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2.
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Evaluation and Assessment of your Employees
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2.1 Personality Profile (PDP)
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2.2 Emotional Intelligence Assessment (EQ)
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2.3 Leadership/Management Skills Assessment
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2.4 Personal Interviews and Goal Setting
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3.
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Conducting the Coaching/Counseling Sessions
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3.1 One on One Meetings
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3.2 Team Coaching/Counseling
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3.3 Telephone Coaching/Counseling
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3.4 The use of E-mail and Faxes
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4.
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Evaluation and Follow-up
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4.1 Measurements
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4.2 Motivation
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4.3 Time and Stress Management
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5.
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Dealing with Difficult Employees
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6.
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Your Action Plan
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